Indian support…
*sigh* Just got done canceling my 45 day free trial of AOhelL. I signed up so I’d have access when we were in Orlando last month. I never used it because my iBook died the first day. The person I was talking to was obviously in India. I could hardly understand the guy. Yeah, he did his job just fine and I’m sure they all can. But, geez, it’d be nice to talk to someone who’s first language is English for a change.
Ok, Apple support, who I talked to last week, was a guy in Sacramento, CA. I’ll give Apple credit where it’s due. They don’t seem to have sold out. Yet. I know a guy here in Austin that does support for them.
Back to the rant. Yeah, it’s cheaper to send these jobs overseas. Sure. For the big companies. The problem with it is that these companies are sending, what in the computer industry are, entry-level jobs overseas. They are eliminating the bottom rungs of the ladder into the industry. I did my time in the tech support trenches years ago. I still thank Netcom, may it rest in peace, for giving me a chance to get into computers. I know that IBM sure as hell wouldn’t have even given me the time of day if I hadn’t put my time in elsewhere. I worked my way up the hard way. Tech support > Support Lead> Support Manager > Sysadmin > Software Tester where I am now. I learned a little bit with each step over the years.
When you move all these things overseas you eliminate those bottom three rungs. Where are people supposed to start?
: Carol Of The Bells from the album “Christmas Eve In Sarajevo” by Trans-Siberian Orchestra