I <3 Apple
I’ve been having some issues with my iPod for the last few months. It’s been randomly rebooting several times a day. I’ll be listening to a song or watching a show and *boom* reboot. I tried all the usual fixes. I updated the firmware. Restored from scratch(a pain in the ass). Everything. I finally got fed up with it and decided to send it in.
I went to Apple’s website to get an RMA and started browsing around. I found out that there was an Apple store here in Austin. That shows how much of a mall-hopper I am. Apparently we’ve had an Apple store in Austin for like 2 years. I never knew. I decided to pop on by to have one of their ‘Geniuses’ look at it.
I made an appointment online and went to the store tonite. I walked in and my name was on the board as next in line. Sweet. The guy asked me what was up and I explained my problem. He took my iPod and poked at it a bit then started to take it out of the case. He asked if I still wanted my screen protector. I kind of looked at him funny for a second then realized what he was doing. He turned around and opened the case behind him and brought out a new 60GB iPod Video just like mine, punched the serial number into the computer and said ‘Here ya go. Have a nice day.’
I’d heard about them doing this but didn’t believe it. I was amazed. No real paperwork other than signing a sheet saying I received the iPod. No hassle. ‘Here’s your replacement iPod.’
I received mine as a gift for my birthday last December. I decided while I was there I’d buy the AppleCare warranty extention. I figured it would be worth it to get another year of service should I have other problems. I got home and tried to add the extention to my warranty and got a message saying it couldn’t process the extention and to please call up Apple. I called them up and explained what was up. The guy asked when I got the iPod and I told him last December. He said, ‘No, when did you get the replacement?’ I told him like 2 hours ago. He took the extention info and processed it right then. I asked when the warranty would expire expecting to hear 2 years from my original purchase/gift date. He said ‘2 years from today.’
How’s that for customer service? I’ve now got a new iPod with a 2 year warranty starting today and not from the day of purchase of the original iPod as I expected.